Aluvert Cape Privacy Notice

Guide to Contents

  1. Introduction
  2. What is Personal Information
  3. Where and When We Collect Personal Information
  4. When We Process Your Personal Information
  5. When We Process Special Personal Information
  6. What Information We Collect and How We Use It
  7. How We Share Your Information
  8. Your Rights and Obligations
  9. Changes to this Privacy Notice
  10. Other Important Information
  11. Contact Information
  12. Document Control
  13. Change History

1. Introduction

In this document, references to “Aluvert Cape”, “we”, “us”, or “our” refer to Aluvert Cape.

Aluvert Cape recognises its accountability in terms of the Protection of Personal Information Act, 4 of 2013 (POPIA), other applicable privacy legislation, and associated regulations with respect to all clients, suppliers, service providers and other third parties.

Aluvert Cape collects personal information from clients, suppliers, service providers and other third parties to conduct its business effectively.

To maintain a relationship of trust with our stakeholders, we are committed to complying with both the spirit and the letter of POPIA and to handling all personal information with due skill, care and diligence.

2. What is Personal Information?

Personal Information, as defined in POPIA, means information relating to an identifiable, living natural person and, where applicable, an identifiable existing juristic person, including but not limited to:

  • Personal identity information
  • Contact information
  • Financial information
  • Employment information
  • Biometric information
  • Opinions and preferences
  • Correspondence
  • Any information capable of identifying an individual or juristic person

3. Where and When We Collect Personal Information

Information You Provide to Us

Clients

We collect information relating to:

  • Quotations
  • Products supplied
  • Installations
  • Deliveries
  • Customer service
  • Contact information

Including:

  • Name
  • Email address
  • Telephone number
  • Physical address
  • Delivery address
  • Installation address

Suppliers / Business Partners

We may collect:

  • Supplier agreements
  • Service Level Agreements
  • Banking details
  • Contact details
  • Physical and postal addresses

4. When Will We Process Your Personal Information?

We process personal information only where:

  • You have provided consent;
  • It is necessary to conclude or perform a contract;
  • The law requires or permits us to do so;
  • It protects your legitimate interests or ours;
  • A legally authorised representative has provided consent where applicable.

5. When Will We Process Special Personal Information?

Special Personal Information includes information relating to:

  • Religious beliefs
  • Race
  • Ethnic origin
  • Political opinions
  • Trade union membership
  • Health
  • Biometric information
  • Criminal behaviour

Aluvert Cape generally does not process Special Personal Information unless permitted by POPIA.

6. What Information Do We Collect and How Do We Use It?

Customers

Information may be collected for:

  • Quotations
  • Manufacturing
  • Installations
  • Deliveries
  • Invoicing
  • Customer communication
  • Warranty administration
  • Legal compliance
  • Record keeping

Information may include:

  • Name
  • Surname
  • Contact details
  • Physical and postal addresses
  • Email address
  • Banking details (where applicable)

Suppliers

Information may include:

  • Company name
  • Contact person
  • Banking details
  • Contact numbers
  • Physical and postal addresses

7. How We Share Your Information

Aluvert Cape may share information with:

  • Installation teams
  • Delivery companies
  • Courier services
  • Accountants
  • Professional advisers
  • IT service providers
  • Business partners
  • Government authorities where legally required

We never sell personal information.

8. Your Rights and Obligations

Data Retention

Personal information is retained only for as long as necessary to:

  • Provide services
  • Comply with legislation
  • Meet tax requirements
  • Resolve disputes
  • Prevent fraud
  • Maintain business records

Your Rights

You have the right to:

  • Request access to your information
  • Correct inaccurate information
  • Request deletion where legally permissible
  • Object to processing
  • Withdraw consent where applicable
  • Request restriction of processing

9. Changes to this Privacy Notice

This Privacy Notice may be amended from time to time to reflect changes in legislation or business practices.

The latest version will always be available on our website.

10. Other Important Information

Security

Aluvert Cape has implemented appropriate organisational and technical security measures to protect personal information against:

  • Loss
  • Unauthorised access
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

Cross-Border Transfers

While Aluvert Cape does not generally transfer personal information outside South Africa, some information may be stored on secure cloud servers hosted outside the Republic of South Africa.

Where this occurs, appropriate safeguards are implemented in accordance with POPIA.

11. Contact Information

For any questions regarding this Privacy Notice or your personal information, please contact our Information Officer.

Information Officer

Reinier Bekker

Email: reinier@blindsfactory.co.za

Telephone: +27 (0)21 930 8112

Website: https://aluvert-cape.co.za/

Physical Address:

Connaught Park, A10
Mc Gregor Street
Beaconvale
Cape Town, 7499

Information Regulator (South Africa)

If you believe your personal information has not been processed in accordance with POPIA, you may lodge a complaint with the Information Regulator.

The Information Regulator (South Africa)

JD House
27 Stiemens Street
Braamfontein
Johannesburg
2001

Complaints Email: PAIAcomplaints@inforegulator.org.za

General Enquiries: enquiries@inforegulator.org.za

Website: https://www.justice.gov.za/inforeg/